Refund & Cancellation Policy

This policy applies to VetVedics products bought directly from Mokshaka Farms, through this website, WhatsApp, phone or email. Products bought from a dealer or shop are covered by that seller's policy, but you are welcome to contact us for help.

1. Cancelling an order

• Before dispatch: you can cancel free of charge by WhatsApp, phone or email. If you have paid, we refund the full amount.
• After dispatch: the order can no longer be cancelled. If you refuse the delivery, we refund the order value minus the shipping charges for sending and returning it.

2. Damaged, wrong, missing or expired products

If your parcel arrives with a torn or leaking pack, the wrong product, an item missing, or a product past its expiry date, we will send a replacement or give you a full refund, at your choice.

Please tell us within 48 hours of delivery on WhatsApp +91 84467 34444 or at info@mokshakafarms.in, with your order details and photos of the parcel and product. An unboxing video helps us settle the claim faster. You will not pay any shipping for a replacement.

3. Unopened products

If you change your mind, you can return products that are unopened, sealed and in their original condition within 7 days of delivery. Please contact us first to arrange the return. Return shipping is at your cost, and we refund the product price once we receive and check it.

4. Opened products

Our products are fed to animals. For safety and hygiene we cannot take back a pack once its seal has been opened, except for a quality problem under section 2. If you are unhappy with a product you have opened, please contact us. Our veterinarian will look at how it was used and help.

5. How refunds are paid

• Approved refunds are processed within 7 working days.
• Online payments are refunded to the original payment method. Your bank or card issuer may take another 5–7 working days to show it.
• Cash-on-delivery orders are refunded by UPI or bank transfer to an account you give us.

6. Bulk and trade orders

Orders from dealers, dairy societies and feed mills follow the return terms agreed in writing for that order. Where nothing is agreed, this policy applies.